Refund Policy
Effective Date: April 21, 2025 Last Updated: April 21, 2025
At Business Stair, we are committed to delivering professional and transparent service. Below is our official refund policy, outlining when and how refunds can be issued.
We offer a full refund only if we are unable to deliver the purchased service or we officially confirm our inability to proceed with the order. Refunds are not applicable in cases of IRS or State processing delays, as those timelines are beyond our control. However, we will consistently provide status updates to ensure transparency.
Customers must submit a refund request via email to admin@businessstair.com, clearly explaining the reason for the refund and including relevant order details. We will review the request, verify the service status, and respond accordingly. Refunds will only be approved if the service is unprocessed or officially cancelled by both parties.
As per our payment gateway (Stripe), approved refunds may take a minimum of 10–15 business days to reflect in your original payment method. We do not control this timeframe, as it depends on the processing time of your financial institution.
Customers may cancel their order within 2 hours of placement to be eligible for a full refund. Once the processing of the service begins (after 2 hours), we will not be able to issue a refund unless the order is cancelled by mutual agreement or we confirm our inability to provide the service.
For all refund or cancellation requests, please contact us directly at admin@businessstair.com. We aim to handle all refund-related queries professionally, fairly, and promptly.
